Privacy Policy
Last updated: October 2, 2026
Kairos Momenta Travel Agency LLC, using the Kairos Momenta brand, operates kairosmomenta.com and its travel platform. KairoNexus Voyages Limited, a Kairos Momenta company, serves as our Africa Regional Hub based in Uganda. This policy describes how we handle personal information when you use the platform to search, create an account, request or make a booking, pay on our site, contact us, or use a partner link. Kairos Momenta Travel Agency LLC is responsible for the platform processing it determines. KairoNexus Voyages Limited is responsible for processing it determines for its own travel operations. Where it processes information on our behalf, the applicable service arrangements govern that processing. The company shown as seller or booking provider at checkout may also have its own privacy notice.
Information we collect
We collect information you provide, such as your name, contact details, account login, travel searches and preferences, passenger names and booking details, and communications with us. A booking may require dates of birth, nationality, passport or travel document details, contact details for other travelers, or accessibility information that you choose to provide and that a provider needs. Give us another person's details only when you have authority to do so. If you pay on our website, our payment provider may collect and securely process card or other payment credentials. We receive transaction information such as payment status, amount, currency, billing contact, payment reference, limited payment method details, refunds, and chargebacks. We do not ask you to send full card numbers in email or chat. If you are sent to a partner's checkout, that partner collects payment details under its own privacy notice. We also collect device and activity information, including IP address, browser, approximate location derived from IP, search and page activity, and cookie choices. We may receive booking updates from travel suppliers, booking technology providers including Duffel, payment providers, fraud prevention services, and customer support providers.
Purposes and legal bases
We use information to provide search results; manage accounts; create, service, change, or cancel bookings; take or verify payments; issue receipts and refunds; support travelers; prevent fraud and secure the platform; meet accounting and legal duties; improve the platform; and send marketing when allowed. Our platform is built and will continue to improve; we may add or change features and update this policy as our practices change. Where UK or EEA law applies, our legal bases may be steps requested before a contract or performance of a contract, legal obligations, legitimate interests in security, service improvement and support, and consent for optional cookies and marketing where required. If sensitive information is necessary, we will use an applicable additional legal condition. Consent may be withdrawn where consent is our basis.
Sharing and booking partners
We share only the information needed with airlines, accommodations, car rental businesses, booking and distribution providers, payment processors, fraud and security providers, technology vendors, our Uganda operations company where relevant, professional advisers, and authorities when required. Duffel may be used to search, book, or manage supported flights; payment processing may be provided by a separate payment service provider identified for the transaction. A provider receiving details to fulfill your booking may act independently under its own privacy notice. Partner-operated checkouts are governed by the partner's policies.
Retention and security
We retain account data while an account is active and keep booking, payment, support, and security records for the period needed to provide services and satisfy tax, financial, fraud prevention, dispute, and legal obligations. We then delete or deidentify information unless a lawful reason requires longer retention. Exact retention periods depend on the record and applicable law; contact us about a particular record. We use access controls, technical safeguards, and service provider oversight appropriate to the information. No system is perfectly secure.
International transfers
Service providers and travelers may be in the United States, Uganda, United Kingdom, Canada, Kenya, EEA, and other destinations. This list does not claim an office or direct sale in each country. Travel bookings may require transferring passenger data internationally to the relevant provider. When law requires additional safeguards for transfers, we use an applicable recognized mechanism or lawful exception and can provide available details on request.
Your rights and choices
Depending on applicable law, you may request access, correction, deletion, a copy, restriction, or objection; withdraw consent; and opt out of marketing. Rights may be limited by legal obligations or exceptions. Email info@kairosmomenta.com with “Privacy Request”; we may verify identity and will respond within applicable time limits. Marketing messages include an unsubscribe option. Manage optional technologies using the cookie settings when provided.
United States
For processing in the United States, applicable federal and state privacy, data security, and consumer protection requirements may apply. We respond to privacy requests according to the law that applies to the individual and the processing. California rights are described below.
California
If the California Consumer Privacy Act applies to our business, residents can request to know, access, correct, or delete covered personal information, and may opt out of a sale or sharing for cross-context behavioral advertising, limit certain uses of sensitive personal information, and exercise rights without discrimination. We will honor applicable opt-out preference signals where required. Contact info@kairosmomenta.com for requests, including requests through an authorized agent. Our categories of information may include identifiers; commercial and transaction information; internet activity; approximate location; and sensitive information needed for a booking, such as passport details. Sources and recipients are described above.
United Kingdom and European Economic Area
Where UK GDPR or EU GDPR applies, rights may include access, rectification, erasure, restriction, portability, objection, and rights concerning certain solely automated decisions. You may complain to the UK Information Commissioner's Office or your local EEA supervisory authority. Contact us for information about applicable transfer safeguards.
Uganda
Where Uganda's Data Protection and Privacy Act and regulations apply, you may request access, correction, blocking, erasure, or destruction as permitted by law and raise a concern with Uganda's Personal Data Protection Office.
Canada and Kenya
Where Canadian law applies, you may request access and correction or withdraw consent subject to applicable limits, and may complain to the Office of the Privacy Commissioner of Canada or relevant provincial authority. Where Kenyan law applies, rights may include information, access, correction, objection, and deletion, with complaints to the Office of the Data Protection Commissioner.
Children, updates, and contact
The platform is designed for adults planning travel. Accounts and bookings must be made by adults aged 18 or over. Details about minors should be provided only by a parent or authorized adult where needed for travel. We will post policy changes with an updated date and provide additional notice when required. Contact info@kairosmomenta.com or visit https://kairosmomenta.com.
Cookie Policy
Last updated: October 2, 2026
This policy explains cookies and similar technologies used on kairosmomenta.com. A cookie is a small file stored on a device; related technologies include local storage, pixels, and software development kits. The Privacy Policy explains how related personal information is handled.
Categories
Strictly necessary technologies support functions such as security, session management, account login, and storing privacy choices. Optional analytics technologies help measure visits and improve the site. Optional advertising or partner measurement technologies may measure referrals or personalize advertising only if they are actually deployed. The presence of a category in this policy does not mean it is active on the site.
Choices
Where consent is required, optional cookies must remain off until you choose to allow them. The site should offer equally clear accept and reject controls and a way to change your choice later. You can also use browser settings to block or remove cookies; this may affect login or site functionality. In California, any technology that constitutes sale or sharing under applicable law must also honor required opt-outs and applicable opt-out preference signals. Questions: info@kairosmomenta.com.
Booking and Cancellation Policy
Last updated: October 2, 2026
This policy explains how booking confirmations, changes, cancellations, and refunds work on Kairos Momenta. It supplements the Terms and Conditions and any fare or service rules disclosed before you buy. Mandatory legal rights take precedence.
Before booking
Review traveler names, dates, route, baggage, provider, total price, currency, fees, and change or refund rules at checkout. Travel offers and prices can expire or change before the provider confirms a booking. The checkout and later confirmation should identify whether Kairos Momenta or a partner takes payment and whom to contact for service.
Confirmation and payment
Payment may be collected on our site through a payment service provider or on a partner's checkout. A charge or authorization does not by itself mean a ticket has been issued. A confirmed booking requires a booking reference and, for air travel where applicable, ticket or airline confirmation details. Contact us promptly if payment succeeds but no confirmation arrives.
Changes and cancellations
Request a change or cancellation through the contact given in your booking confirmation. We will explain the applicable supplier rules and any fees before processing a change under our control. Airfares and other services can be nonrefundable or subject to deadlines, penalties, or fare differences. A request alone does not cancel a reservation; wait for written confirmation. If an airline or other provider changes or cancels a service, its rules and applicable law determine the available remedy, and we will assist where Kairos Momenta handles the booking.
Refunds and credits
Eligible refunds depend on the purchased conditions, provider decision, method of payment, and applicable law. A refund may return to the original payment method or take the form of a provider credit where permitted and accepted. Processing time varies by supplier, payment provider, and bank. Any separate Kairos Momenta service fee and its refund terms must be disclosed before purchase. For a partner checkout, contact that partner as the seller; we can help identify it when your journey began through our platform. For help, email info@kairosmomenta.com with your booking reference. Do not email full card or passport numbers.
